Frequently Asked Questions

How do I reset my PIN for my debit card?

  • You may call our customer service during business hours at 866-632-4650
  • You may visit with one of our personal bankers at any of our branch locations

I forgot my NetTeller password. How do I reset my Password?

  • You may call our customer service during business hours at 866-632-4650
  • Enter your user ID on the home page and select “Reset Password” and follow the prompts.

How can I get statements reprinted?

  • Electronic Statements are available on-line through NetTeller
  • You may call our customer service during business hours at 866-632-4650 and request old statements

How do I transfer funds between accounts?

  • Transfers between accounts within Sauk Valley Bank can be done through on-line banking NetTeller
  • If you want to transfer funds between Sauk Valley Bank and another financial institution you may sign up for Bank-to-Bank transfers (link to Bank-to-bank transfer under on-line banking)
  • You may call our customer service during business hours at 866-632-4650.