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Coronavirus (COVID -19): An update to our customers

Updated 6.15.2020 12:00pm

Sauk Valley Bank Lobby Reopening Update

In accordance with the latest reports and guidelines from the CDC and state and local health authorities, we have begun moving towards the next phase of COVID-19 operation response.

Therefore, with the health and well-being of our customers, employees, and community top of mind, effective Monday June 15, 2020, the following safety procedures have been updated to reflect the latest guidelines;

We are taking the following measures to safeguard our customers and employees:

  • It is highly recommended that all visitors wear protective masks upon entering our branch lobbies
  • Visitors will be asked to check-in in order to limit branch lobby traffic
  • Employees and visitors are asked to continue to socially distance when possible
  • *The first hour and a half of lobby hours Monday-Friday will be reserved for seniors and high-risk individuals (8:30 a.m. – 10:00 a.m.)
  • To protect the health of all parties, visitors under the age 16 will temporarily not be allowed into our branch lobbies.
  • Advanced cleaning and disinfecting procedures are in place and our employees will be wearing masks whenever necessary. We want our customers to feel safe coming into our lobbies; so, we will ensure all customer points of contact across all locations are sanitized prior to daily lobby opening and frequently throughout the course of the day.
  • Hand sanitizer will be available to lobby customers.
  • We will have designated teller windows & service desks available with protective barriers in place.
  • We still encourage customers to use drive-through banking, mobile banking, online banking and ATM banking whenever possible. (To utilize digital services, be sure to enroll in online account access. Then, you can access your accounts online or by downloading the SVB Mobile app).
  • We ask that if you have had any COVID-19 related symptoms OR had close contact with OR cared for somebody with COVID-19 symptoms in the last 14 days OR if you have traveled out of the country or had close contact with somebody who has traveled out of the country in the last 14 days that you utilize our drive-thru services.

The above guidelines will be in effect from Monday June 15, 2020 until further notice.

*If you do not fall into the high-risk customer group but need to visit our branch lobby during these hours, you can still schedule an appointment to visit us during this time by calling us at 815.632.4490.


If you need further assistance, please contact us.

For the latest information about Coronavirus COVID-19, visit the CDC’s resource center.
 




Updated 5.28.2020 10:00am

Sauk Valley Bank Lobby Reopening

As we begin to emerge from this pandemic, we would like to thank you for your patience over the last few weeks as we worked through the statewide stay-at-home order. Over the following weeks, we are implementing new safety procedures to reopen our branch lobbies.

With the health and well-being of our customers, employees, and community top of mind, we are pleased to announce that we have determined a plan to reopen our lobbies beginning Monday, June 1, 2020, with limitations on capacity and modified hours, as we continue to follow CDC social distancing guidelines.

New hours and safety procedures beginning June 1, 2020

We’re reserving the hours between *8:30 a.m. – 10:00 a.m. Monday-Friday for our senior and high-risk customers.

Monday-Friday from 10:00 a.m. – 5:00 p.m./close and Saturday from 9:00 a.m. – 12:00 p.m./close, we will be limiting the number of customers allowed into each branch lobby.

Our Solution Center will resume its standard operating hours of: Monday-Friday, 8:00 a.m. – 5:00 p.m. and Saturday, 8:00 a.m. – 12:00 p.m.

The above will take effect June 1, until further notice.

*If you do not fall into the high-risk customer group but need to visit our branch lobby during these hours, you can still schedule an appointment to visit us during this time by calling us at 815.632.4490.



We are taking the following measures to safeguard our customers and employees:
  • The first hour and a half of lobby hours Monday-Friday will be reserved for seniors and high-risk individuals.
  • All visitors will be asked to wear protective masks upon entering our branch lobbies.
  • To protect the health of all parties, visitors under the age 16 will temporarily not be allowed into our branch lobbies.
  • Advanced cleaning and disinfecting procedures are in place and our employees will be wearing masks whenever necessary.
    • We want our customers to feel safe coming into our lobbies; so, we will ensure all customer points of contact across all locations are sanitized prior to daily lobby opening and frequently throughout the course of the day.
  • Temperature checks will be conducted for all who enter any of our branch lobbies
  • All individuals entering our lobbies will be asked to submit a Visitor Questionnaire
  • We will be limiting the number of visitors allowed into each of our branch lobbies as such:
    • Sterling North: 3
    • Sterling East: 5
    • Sterling West: 10
    • Rock Falls: 7
    • Dixon: 5
  • Hand sanitizer will be available to lobby customers.
  • We will have designated teller windows & service desks available with protective barriers in place.
  • We still encourage customers to use drive-through banking, mobile banking, online banking and ATM banking whenever possible.
  • We ask that if you have had any COVID-19 related symptoms OR had close contact with OR cared for somebody with COVID-19 symptoms in the last 14 days OR if you have traveled out of the country or had close contact with somebody who has traveled out of the country in the last 14 days that you utilize our drive-thru services.

We’re committed to a cleaner, safer banking experience.
We remain focused on keeping our employees and communities healthy and are committed to providing responsive service to meet the needs of our customers. We thank you for your patience and trust as we continue to closely monitor the situation.


If you need further assistance, please contact us.

For the latest information about Coronavirus COVID-19, visit the CDC’s resource center.
 




Updated 4.14.2020 10:30am

Relief Payments Are Coming:

As a result of the issues brought upon us due to COVID-19, Congress has enacted a $2 trillion economic relief package to assist those struggling as result of the pandemic.

For more information regarding the stimulus payments, visit Economic Impact Payments.




Updated 3.27.2020 4:15pm

COVID-19 Update:

As COVID-19 continues to disrupt our lives, Sauk Valley Bank wants to assure you that our priority remains the same; committed to providing responsive service to meet the needs of you, our customers.  

We understand this is a difficult time and to help alleviate the impact that some of our customers may experience related to the coronavirus, we’ve implemented COVID-19 Hardship & Loan Payment Assistance programs.

These initiatives and specialized programs have been built to focus on providing assistance to our consumers and businesses during this time of uncertainty.

If you’re experiencing financial hardship due to COVID-19, please get in touch with us by visiting COVID-19 Assistance, and learn about programs that may be available to you.

As we all are continually adapting to new changes, one constant you can always count on is our focus and commitment to you. We remain focused on providing responsive service to meet the needs of our customers and will continue to keep you updated on any new developments.



Updated 3.17.2020 4:45pm

COVID-19 Update:

Yesterday we brought you an update regarding our continually evolving plan on keeping our customers, employees and communities safe amid concerns about the Coronavirus COVID-19. We understand the heightened level of concern related to the spread of COVID-19 and we recognize that this may be an unsettling time for everyone.

Due to the latest reports and updates, Sauk Valley Bank has made the decision to work towards safeguarding the health and well-being of our customers, employees and their families. Accordingly, we have decided to temporarily close our lobbies for our Sterling, Rock Falls, Dixon and Janesville-WI locations, effective March 18, 2020, until further notice. We are dedicated to ensuring that you have access to the financial resources and services you need, as such, all of our drive-thru services will remain open during this time and we will also be making ourselves available by appointment only, for those customers who need further assistance.

What is SVB doing to continue to serve customers?

In addition to ensuring our drive-thru services will remain open and providing availability for appointment only service, we are extending our Solutions Center hours in order to provide support by phone for all customers who require banking assistance. Our Solutions Center hours will be Mon-Fri, 7:30am-6:00pm and Sat, 8:00-12:00, until further notice.

Again, we are strongly encouraging our customers to make use of our digital banking service for 24/7 account access.

Utilize Digital Channels for:

  • Checking your balance
  • Viewing transactions
  • Paying bills
  • and more…

To utilize digital services, be sure to enroll in online account access. Then, you can access your accounts online or by downloading the SVB Mobile app.

Our customers, our employees and our communities are our priority. As new reports continue to develop, be sure to view updates here.

We remain focused on keeping our employees and communities healthy and are committed to providing responsive service to meet the needs of our customers. We thank you for your patience and trust as we continue to closely monitor the situation.


If you need further assistance, please contact us.


Updated 3.16.2020 4:45pm

COVID-19 Update:

With the ongoing concerns about the Coronavirus COVID-19, Sauk Valley Bank is continually monitoring the latest reports from the Centers for Disease Control (CDC) and following the guidelines provided by the World Health Organization (WHO), as well as any information provided from our state and local health authorities, in an effort to do everything we can to keep our customers, employees and communities safe.

We understand the concerns you may be experiencing but would like to assure you that we are committed to providing responsive service to meet the needs of our customers regarding this situation as it continues to develop. We are dedicated to ensuring that you have access to the financial resources and services you need.   

How we can continue to assist and serve our customers during this time
We strongly encourage our customers to use our digital banking service for self-service banking with 24/7 account access. You can access your accounts online or by using the Sauk Valley Bank mobile app. Easily make payments, view transactions, check balances, find the nearest ATM and more.

If you haven’t yet:

If you need further assistance, please contact us.

Sauk Valley Bank has a plan in place and a taskforce team that is constantly monitoring updates concerning COVID-19. We will continue to actively monitor the situation and evaluate additional measures to support our customers and the communities we serve as needs arise. Our customers, our employees and our communities are our priority. Thank you for your patience and continued trust as we navigate through this matter together.


For the latest information about Coronavirus COVID-19, visit the CDC’s resource center.


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